How to Load Your Own Backgrounds on Samsung The Frame TV

If you want to load your own backgrounds on Samsung The Frame TV, there is more than one way to reach the same result. That is what trips people up. One firmware version may show Save to My Photos, another may push you toward Import from Storage Device, and another may surface a Send to Art Mode option as soon as the USB drive opens.

The good news is that the workflow is still very manageable once you understand the pattern. The source material in this folder consistently supports USB-based transfer through the One Connect box, followed by saving the image into Art Mode. If you want files that are already designed for this display style, our Frame TV High Res Artwork Pack 4K is the pack I would pair with this guide. If you want a more flexible cross-platform option, our 4K TV Art Mode Pack - Classic Digital Art also fits the workflow well.

How do you load your own backgrounds on Samsung The Frame TV?

To load your own backgrounds on Samsung The Frame TV, copy properly sized images onto a USB drive, plug that drive into the One Connect box, open Art Mode or the connected-device menu, and then either Save to My Photos, Import from Storage Device, or Send to Art Mode depending on the model year and firmware version.

That menu wording matters less than the outcome. You are trying to move the image from USB storage into the TV’s Art Mode library, not just preview it once.

Before you start: prepare the image and the USB drive

The Samsung transcripts are more specific than the Hisense notes, so I would follow them closely here.

The cleanest starting point is:

  • Image size: 3840 x 2160
  • Aspect ratio: 16:9
  • USB format: FAT, FAT32, or exFAT depending on what your computer and TV expose

One transcript makes the reason clear: if your file drifts away from the 16:9 ratio, even by a small amount, you can end up with a white border around the image and lose the edge-to-edge look most people want from Frame TV art.

I cover image prep in more detail in my separate Samsung sizing guide, but the short version is this: do the file prep before you touch the TV. That saves a lot of frustration.

USB flash drive on a clean desk for transferring images to Samsung The Frame TV

Method 1: USB to Art Mode through Save to My Photos

This is one of the clearest Samsung flows in the source material.

  1. Copy your artwork onto a USB drive.
  2. Safely eject the drive from your computer.
  3. Plug it into one of the USB ports on the Samsung One Connect box.
  4. Open the image preview.
  5. Move up to Save.
  6. Select the photo so the checkbox appears.
  7. Choose Save to My Photos.

That final step is what turns a one-time preview into something the TV can keep in the Art Mode library.

One transcript also makes an important distinction: if you only click on the image, the TV may enlarge it for preview without actually saving it. If you want the photo to remain available after the USB stick is removed, you need the save/import step.

Method 2: Import from Storage Device inside Art Mode

Another supported path starts from Art Mode itself rather than from the USB preview screen.

The path looks like this:

  1. Format the USB as XFAT or FAT32 if needed.
  2. Copy image files to the drive.
  3. Plug the drive into the One Connect box.
  4. Open Art.
  5. Go to My Photos.
  6. Choose Import from Storage Device.
  7. Select the USB device.
  8. Select the files you want.
  9. Choose Send or the import action shown on your screen.
  10. Open Go to My Photos.

This is the menu path I would expect on setups that center the import action inside the Art section instead of exposing a direct save button on the first USB screen.

Method 3: Send to Art Mode from the USB device screen

The third Samsung flow in your source material is the most direct, and it is likely the one some owners will see on newer or differently labeled firmware.

That path is:

  1. Insert the USB drive into the One Connect box.
  2. Let the TV open the USB contents automatically, or open it from Connected Devices.
  3. Select Options.
  4. Choose Send to Art Mode.
  5. Confirm with Continue.
  6. Pick the images to transfer.
  7. Select Send.
  8. Open Go to My Photos.

This is the same destination with different naming. If your TV says Send to Art Mode instead of Save to My Photos, treat it as the same family of workflow.

Modern living room with television and sofa that matches a Samsung Art Mode setup

How to remove the white matte or border

This is one of the most useful Samsung details in the transcripts because it solves a problem that makes good artwork look wrong.

By default, The Frame may place a white matte or border around the image. To remove it:

  1. Open the saved image in Art Mode.
  2. Move up to Options.
  3. Select Matte.
  4. Move all the way left.
  5. Choose No Matte.

If your image still does not fill the screen after that, the problem is usually the file dimensions or aspect ratio rather than the matte setting itself.

Display all or rotate through multiple photos

Once your images are in My Photos, Samsung gives you a couple of ways to use them.

One transcript explicitly mentions:

  • Choosing a single image
  • Using Display All to cycle through saved photos
  • Switching manually with the left and right arrows while in Art Mode

That makes The Frame much more useful if you are loading a full art pack instead of a single family photo.

What changes by firmware or model year?

This is the part I want people to understand before they assume they did something wrong.

Across your source files, Samsung uses several different labels for what is basically the same operation:

  • Save
  • Save to My Photos
  • Import from Storage Device
  • Send to Art Mode
  • Go to My Photos

That does not mean the guides contradict each other. It means Samsung has moved the same function around depending on software version, menu design, and possibly model year.

My practical advice is to stop looking for one perfect phrase and instead look for the action:

  • Open files from USB
  • Move them into Art Mode or My Photos
  • Confirm they appear in the saved library
  • Remove the matte if needed

If those four things happen, you used the right method for your specific TV.

Samsung The Frame buying links

If you are still shopping for the hardware, these are the live links you provided. The strongest cross-market match is the 32-inch model, while larger listings vary by region.

The easiest setup I recommend

If you want the least confusing path, this is the version I would use:

  1. Prepare 3840 x 2160 files.
  2. Format the USB drive as exFAT or FAT32.
  3. Plug the drive into the One Connect box.
  4. Open Art Mode.
  5. Go to My Photos.
  6. Import or send the image into Art Mode.
  7. Open the image and set No Matte.

That covers the common parts of every transcript-backed Samsung method and avoids relying on whichever label your current firmware happens to use.

Related guides and background packs

If you want a deeper walkthrough on sizing, read my Samsung image-size guide next. If your goal is to make the display look less like a TV and more like framed art, the realism guide is the next stop after the upload process.

For background packs, the cleanest Samsung-specific fit is our Frame TV High Res Artwork Pack 4K. If you also use other art-mode displays in the house, our 4K TV Art Mode Pack - Classic Digital Art gives you a broader starting point.

FAQ

Do I need the One Connect box to load art onto Samsung The Frame TV?

For the USB workflows in your source material, yes. The drive is inserted into a USB port on the One Connect box, not directly into the display panel.

Why does my image open but not save to Art Mode?

Because previewing a file is not the same as importing it. You still need to use Save to My Photos, Import from Storage Device, or Send to Art Mode depending on what your TV shows.

Why is there a white border around my art on Samsung The Frame?

There are two common causes: the TV’s default matte setting is still active, or the file is not the correct 16:9 shape. Start by setting No Matte, then double-check the image dimensions.

Why do some guides show different Samsung menu names?

Because firmware and model-year differences change the wording. The source material here supports several label variations that all lead to the same end result: getting the image into My Photos for Art Mode use.

Final thoughts

Samsung The Frame is easiest to work with once you stop expecting every menu to match every screenshot online. The reliable pattern is simple: prepare the file properly, use the USB drive through the One Connect box, move the image into Art Mode, and then remove the matte if you want a full-screen art look.

If you want to skip the file-hunting part and go straight to display-ready artwork, start with our Frame TV High Res Artwork Pack 4K.